Refund and Returns Policy

Refund and Returns Policy

Effective Date: 23/01/2023

Thank you for choosing Pyramid Vietnam. We are committed to ensuring that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, please review our refund and returns policy below for guidance on how to proceed.

1. Returns Eligibility

• You have 30 days from the date of delivery to return your purchase.
• To qualify for a return, the item must be unused, in its original condition, and include all original packaging, tags, accessories, and documentation.
• Items that are customized, personalized, or marked as “final sale” are not eligible for return.

2. Return Process

• Contact our Customer Service Team at [Insert Email Address] or [Insert Phone Number] to initiate a return. Please provide your order number and a brief explanation for the return.
• You will receive a Return Authorization (RA) number along with detailed instructions on how to return your item. Ensure that the RA number is clearly visible on the return package.

3. Refund Process

• Once your return is received, we will inspect the item to confirm its condition.
• If the return is approved, a refund will be issued to your original payment method within 7–10 business days.
• If the item does not meet our return criteria, we will notify you, and a partial refund may be granted at our discretion.

4. Exchanges

• If you wish to exchange an item for a different size, style, or color, please contact our Customer Service Team.
• Exchanges are subject to product availability and will follow the same return process as outlined above.

5. Damaged or Defective Items

• In the unlikely event that you receive a damaged or defective item, please contact us immediately with a detailed description and photographs of the issue.
• We will work with you to arrange for a replacement, repair, or refund as appropriate.

6. Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the item is damaged or defective upon receipt.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item if it is lost in transit.

7. Non-Refundable Items

• Certain items, such as gift cards, downloadable software products, and items marked as “final sale,” are non-refundable.

8. Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our Customer Service Team at:
Email: contact@pyramidvn.store
Phone: 020 8888 6868
Address: No 10, Alley 2, Nguyen Chanh Street, Trung Hoa Ward, Cau Giay District, Ha Noi, Viet Nam

By shopping with Pyramid Vietnam, you agree to the terms outlined in this Refund and Returns Policy. We reserve the right to modify this policy at any time, with changes being effective immediately upon posting on our website.